Up to $11,000 AUD
Terms & Conditions
1. General terms
These Terms & Conditions form an agreement between you and the operator of Captain Jack Casino. By accessing the website, creating an account or using any available service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.
The operator may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, improvements to services or changes to operational processes. The latest version published on the website will apply from the date it is made available, unless a different effective date is stated. You should review this page regularly.
Captain Jack Casino is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before using the website. Access may be restricted where online gambling is prohibited or where the operator cannot lawfully provide its services.
You must be at least the minimum legal gambling age in your location. You must not use the website if you are underage, acting on behalf of another person, or subject to a legal or account restriction that prevents you from gambling.
Account registration
You may be required to create a personal account before accessing certain features. Information provided during registration must be accurate, complete and kept up to date. You must not create an account using false information, another person’s identity or details that you are not authorised to use.
- You may generally hold only one personal account unless the operator has expressly approved another arrangement.
- Your account must be used only by you and must not be sold, transferred, rented or made available to another person.
- You are responsible for protecting your login details and for activity carried out through your account.
- You must notify the operator as soon as possible if you believe your account details have been compromised.
- The operator may ask for information or documents to verify your identity, age, location or source of funds.
The operator may suspend or close an account where information appears inaccurate, verification cannot be completed, the account is linked to prohibited activity, or these terms may have been breached. Account action may also be taken where required for legal, security, fraud-prevention or responsible gambling reasons.
2. Deposits, withdrawals and account funds
You may only use payment methods that are held in your name or that you are otherwise authorised to use. Payments must not be made with stolen, unlawfully obtained or unauthorised funds. The operator may delay, reject or review a transaction if additional checks are needed.
Available payment methods, minimum and maximum transaction amounts, processing arrangements and any applicable fees may be displayed on the website or during the transaction process. These details may vary according to your location, payment provider, account status and other operational factors.
You are responsible for checking transaction details before confirming a deposit or withdrawal. Bank charges, currency conversion costs and charges imposed by third-party payment providers may apply. The operator does not control fees charged by banks, card issuers or other external providers.
Withdrawals may be subject to account verification, anti-fraud checks, payment-method restrictions and any applicable wagering or promotional conditions. A withdrawal may be returned or redirected if the selected method cannot receive funds or if the method is not permitted under the operator’s procedures.
Funds in an account must not be used for unlawful activity or in a way that attempts to circumvent transaction controls. The operator may retain or restrict funds where there is a reasonable concern about fraud, money laundering, chargebacks, payment abuse or another breach of these terms, subject to applicable law.
If an error results in a balance, transaction or game outcome being shown incorrectly, the operator may correct the error. This may include cancelling an affected transaction, correcting a balance or reversing an incorrect credit. If you receive funds in error, you must not withdraw or use them and should notify the operator.
Bonuses and promotions
Promotions, bonuses and rewards may be offered from time to time. Each offer is governed by its own promotional terms, including eligibility requirements, activation steps, expiry dates, contribution rules, wagering requirements, game restrictions and maximum permitted values where applicable.
You should read the specific terms of an offer before accepting it. Unless stated otherwise, promotional benefits cannot be exchanged for cash, transferred to another person or combined with incompatible offers. The operator may withdraw or amend a promotion where this is permitted by the relevant promotional terms or required by law.
3. Games, conduct and responsible gambling
Games are provided for entertainment and involve financial risk. Outcomes may be determined by random systems, game rules or other approved processes. You should understand the rules of a game before placing a wager. No outcome is guaranteed, and past results do not predict future results.
A wager or game action may be treated as final once it has been accepted by the system, except where a transaction is cancelled, interrupted or corrected under the applicable game rules or these terms. If there is a disagreement about a game record, the operator’s system records will generally be used to assess what occurred, subject to applicable law and review procedures.
You must use the website fairly and lawfully. You must not attempt to interfere with the website, manipulate a game, exploit an error, use automated systems without permission, introduce malicious software, or engage in collusion, fraud or other dishonest conduct.
- Do not gamble with money needed for everyday living expenses.
- Set a budget and time limit before you begin playing.
- Do not chase losses or increase stakes to recover money.
- Take regular breaks and stop if gambling is no longer enjoyable.
- Avoid gambling when affected by alcohol, medication, stress or other factors that may affect judgement.
- Use the responsible gambling tools available through the website where appropriate.
If you are concerned about your gambling, you should stop playing and seek independent support. You may request account limits, a temporary break or account exclusion where these options are available. A request for a restriction may apply to some or all services and may require reasonable steps to prevent circumvention.
The operator may apply limits, refuse a wager, suspend access or take other action to support safer gambling, comply with legal obligations or protect the integrity of the service. Responsible gambling tools are intended to assist you, but they do not replace personal responsibility or professional advice.
4. Website use, privacy and complaints
The website and its content are provided on an availability basis. The operator aims to keep the website accurate, secure and accessible, but interruptions may occur because of maintenance, technical faults, telecommunications issues, third-party services or events outside reasonable control.
You must not copy, reproduce, modify, distribute or commercially exploit website content without permission. Trade marks, branding, software, graphics, text and other materials remain the property of the operator or its licensors. Any permission to use the website is personal, limited and capable of being withdrawn.
The website may contain links or references to third-party websites and services. These are provided for convenience and may be governed by separate terms and privacy policies. The operator is not responsible for the content, availability, security or practices of third parties.
Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be collected and used for account administration, identity verification, payments, customer support, security, fraud prevention, responsible gambling, legal compliance and service improvement.
Complaints and disputes
If you have a question, transaction concern, game issue or complaint, please contact the operator through the support channel provided on the website. Include enough information for the matter to be reviewed, such as your account details, the relevant date and a clear description of the issue. Do not send passwords or unnecessary sensitive information.
Complaints may be reviewed using account, payment and game records. You may be asked to provide further information or complete verification before the matter can be assessed. The operator will aim to handle complaints fairly and in a reasonable manner, although review times may depend on the complexity of the issue and the need to obtain information from third parties.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms are intended to operate subject to applicable Australian law and any mandatory rights or requirements that apply to you.
By continuing to use Captain Jack Casino, you confirm that you understand these Terms & Conditions and agree to follow them. If you have questions about their meaning or application, obtain independent legal advice before using the website.