Welcome Package

Up to $11,000 AUD

Across your first 10 deposits

Contact Captain Jack Casino

If you need assistance with Captain Jack Casino, contact our support team at support@captain-jack-casino.best. We aim to make it straightforward to get help with account questions, payments, website access and responsible gambling matters. Before sending your message, please check that you have included enough information for the team to understand the issue and provide useful guidance.
Captain Jack Casino holds a gaming licence issued in Costa Rica and is operated by Ace Revenue Group under parent company Primrose Media Limited.

How to contact us

For assistance by email, write to support@captain-jack-casino.best. Please use the email address linked to your account where possible. This can help the support team locate your details and respond more efficiently. You may contact support about a range of general questions, including:

  • Account access, profile details and verification questions
  • Deposits, withdrawals and other payment matters
  • Bonus terms, eligibility or wagering questions
  • Technical problems, errors or difficulties using the website
  • Responsible gambling requests, including account restrictions or help with safer play options

In your message, include your account email or username, a short description of the issue and any relevant screenshots if they help show what happened. Do not send passwords, full payment card details or other sensitive security information. If your question concerns a transaction, include the relevant date and amount where available, without sharing confidential payment information.

What to expect

The support team reviews enquiries in the order they are received. Replies are usually sent within 24 hours, although the timing may vary depending on the subject and the information needed to investigate it. Sending one clear message with the relevant details can help avoid delays. If you are contacting us about responsible gambling, please state your request clearly so it can be directed for appropriate attention.