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Betting Rules
General betting conditions
You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or placing a bet. Captain Jack Casino may restrict access where gambling is not permitted or where account activity cannot be accepted under applicable requirements.
You must provide accurate, current and complete information when registering and whenever account details change. An account is intended for the registered account holder only. You must keep your login details confidential and must not allow another person to use your account, payment method or available balance. You should contact support through the available website channels if you believe your account details have been compromised.
Before confirming a bet, check the selected game, stake, odds or other displayed terms and the total amount being committed. A bet is generally treated as accepted only after it has been processed and recorded by the platform. A confirmation, account history entry or similar record may be used to show that a bet was accepted. If a bet is not accepted, the relevant amount should remain available in accordance with the account records.
- You must not place bets using funds that belong to another person without permission.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not attempt to interfere with the website, games, payment systems or security controls.
- You must not use software, devices or methods designed to obtain an unfair advantage.
- You must follow any game-specific instructions and limits shown on the relevant game or betting screen.
Bets, results and settlement
Each game or betting product may have its own rules. These rules can explain how a bet is placed, which selections are available, how a result is determined, how winnings are calculated and when a bet is settled. You should review the information displayed for the relevant product before playing. Where a game includes random outcomes, results are determined by the applicable game system and the rules presented for that game.
Bets are settled using the result recognised by the applicable game or betting system. A result may be based on an official result, a completed game round, a recorded event or another stated settlement method. If a result is corrected, cancelled, abandoned or found to have been affected by an error, bets may be reviewed and adjusted in accordance with the applicable rules and legal requirements.
The platform's records are used to determine the status of a bet, including whether it was accepted, rejected, cancelled, voided or settled. If a technical or display error occurs, Captain Jack Casino may take reasonable steps to correct the error. This can include cancelling affected bets or correcting an account balance where a result, price, payout or other information was shown incorrectly.
Game interruptions and technical issues
An interruption may occur because of maintenance, connection problems, device issues, software faults or other events outside the platform's reasonable control. If a game round or bet cannot be completed, the outcome will be handled under the relevant game rules and the available transaction records. You should not repeatedly submit the same bet if a confirmation is delayed. Instead, check your account history before trying again.
You are responsible for checking that your device, internet connection and software are suitable for using the service. Captain Jack Casino does not treat a displayed balance or result as final where there is a clear technical, administrative or processing error. Any review will be conducted in accordance with the applicable terms.
Payments, balances and account checks
All deposits and withdrawals must be made through payment methods made available on the website and used in accordance with the method provider's requirements. A payment may be delayed, declined, reversed or subject to review. Processing times can depend on the payment method, verification requirements, banking systems and other circumstances. Any applicable conditions or fees should be checked before confirming a transaction.
You should only deposit money that you can afford to lose. The balance shown in your account may include funds that are subject to verification, wagering conditions, transaction checks or other applicable terms. Promotional funds, if offered, may be governed by separate terms. Those terms should be read before using a promotion or attempting to withdraw related winnings.
Captain Jack Casino may request information or documents to verify identity, age, payment ownership, source of funds or other account details. This is a standard protection used to help prevent fraud, unauthorised use and financial crime. Account access, deposits, withdrawals or bets may be restricted while a review is taking place. You must provide information that is genuine, readable and not misleading.
- Do not use a payment method unless you are authorised to use it.
- Keep your personal and payment details up to date.
- Review your balance and transaction history regularly.
- Raise a transaction concern promptly through the available support process.
- Do not try to avoid a verification or account restriction by opening another account.
Responsible gambling and account protection
Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before you play and decide how much time you are comfortable spending. Never chase losses, borrow money to gamble or gamble when you are upset, tired or affected by alcohol or other substances.
Available responsible gambling tools may include deposit limits, activity limits, breaks, reality checks, self-exclusion or account closure. The exact options and operation of each tool should be checked on the website. A limit or exclusion request may apply from the time it is processed, and you should not continue to use the service while seeking help or waiting for a restriction to take effect.
If gambling is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling help service or qualified professional. You can also use the responsible gambling information available on Captain Jack Casino. Support is available for people who are concerned about their own gambling and for friends or family members who may be affected.
Signs that a break may be needed
- Spending more time or money gambling than you intended.
- Trying to win back money you have lost.
- Hiding gambling activity from people close to you.
- Missing bills, work, study or personal responsibilities because of gambling.
- Feeling stressed, guilty or unable to stop after deciding to stop.
Complaints, changes and interpretation
If you believe a bet, result, payment or account balance has been handled incorrectly, review your account records and raise the issue through the contact or support channels provided on the website. Include enough information to help identify the matter, such as the relevant date, game, transaction or bet reference where available. Complaints are reviewed under the applicable customer support and dispute procedures.
These Betting Rules may be updated from time to time to reflect changes to the service, games, legal requirements, technology or operating procedures. The current version published on the website applies to future activity unless a different arrangement is required by law. You should review the rules regularly, particularly before placing a bet after a significant update.
If there is a conflict between these general rules and a game-specific rule, the game-specific rule may apply to the relevant game or bet. If there is a conflict with the site's Terms and Conditions or another applicable legal document, the document identified as having priority will apply. Nothing in these rules limits any rights or protections that cannot legally be excluded under Australian law.
By using Captain Jack Casino, you acknowledge that you have had the opportunity to read these rules, the relevant game information and the other applicable website terms. If you do not understand a condition, do not place a bet until you have obtained clarification through the available support options.