Up to $11,000 AUD
Responsible Gaming
Gamble for entertainment
Online casino games are based on chance, and every wager carries a risk of loss. There is no guaranteed system, strategy or sequence that can predict the outcome of a game. Previous results do not influence future results, and a run of wins does not mean that a loss is due. Treat each wager as the cost of entertainment and only play with money you can comfortably afford to lose.
Before opening a game, decide how much time and money you are prepared to spend. Keep those limits separate from money needed for rent, bills, food, education, transport, savings or other essential commitments. Do not use borrowed money, credit intended for other purposes or funds that belong to someone else. If losing your planned amount would cause difficulty, do not play.
Practical ways to stay in control
- Set a spending limit before you start and stop when you reach it.
- Set a time limit and take regular breaks away from the screen.
- Keep a record of deposits, wagers, wins and losses so you can see the overall picture.
- Never chase losses by increasing stakes or continuing for longer than planned.
- Do not gamble when you are upset, tired, intoxicated or under pressure.
- Avoid gambling as a response to financial, relationship or personal problems.
- Do not rely on winnings to pay bills or meet regular expenses.
- Balance gambling with work, study, family, social activities and other interests.
- Consider discussing your limits with someone you trust.
A win is not a reason to continue indefinitely, and a loss is not a reason to try to recover money immediately. The safest approach is to accept that outcomes are uncertain, follow your plan and stop at the time or amount you decided in advance.
Tools and personal limits
Safer-gambling tools may help you manage your activity. Depending on the options available to your account and the applicable requirements, these may include deposit limits, wagering or spending limits, session reminders, reality checks, time-outs and longer-term account breaks. These tools are designed to support your decisions; they do not remove the risk involved in gambling.
Set limits before playing
Choose limits that reflect your personal budget rather than an amount you hope to win. A limit should be low enough that reaching it will not affect your everyday responsibilities. Once a limit is active, respect it. Do not open another account, use another person’s account or look for another way to continue playing after your limit has been reached.
Take a break
If you feel distracted by gambling or find it difficult to stop, consider using a temporary time-out or requesting an account break. A longer break or self-exclusion may be more appropriate if you are concerned about your gambling. During a break, do not try to regain access through another account or ask another person to place wagers for you.
Protect your account
- Keep your login details private and use a secure password.
- Do not allow another person to use your account or place bets on your behalf.
- Log out when you finish playing, particularly on a shared device.
- Monitor account activity and payment activity regularly.
- Contact the relevant support channel promptly if you notice activity you do not recognise.
- Use device controls or blocking software if removing access from your devices would help.
Requests for limits, time-outs or self-exclusion may be subject to verification and the applicable account procedures. A request does not make gambling risk-free, and you remain responsible for following the restrictions available to you. Do not deposit or play while waiting for a request to be processed if you have decided that you need to stop.
Recognising when gambling may be a problem
Problem gambling can affect people from every background and is not a sign of weakness. It may develop gradually, and noticing concerns early can make it easier to take action. Consider whether any of the following statements apply to you:
- You spend more time or money gambling than you intended.
- You repeatedly try to cut back or stop but cannot do so.
- You chase losses or believe that a big win will solve financial problems.
- You hide gambling activity, losses or transactions from family or friends.
- You borrow money, sell possessions or miss payments to continue gambling.
- You feel restless, irritable or preoccupied when you cannot gamble.
- You neglect work, study, health, relationships or other responsibilities.
- You gamble to escape stress, sadness, loneliness or other difficult feelings.
- You return to gambling soon after a loss or use winnings to keep playing.
- Gambling causes arguments, financial pressure, guilt, anxiety or distress.
One or more of these signs may be a reason to stop and seek support. You do not need to wait until there is a serious financial or personal consequence. Talk openly with someone you trust, ask for help with budgeting and consider contacting an independent gambling-support service available in Australia. Health professionals and qualified counsellors can help you understand your options and create a plan.
If gambling is affecting someone close to you
Family members and friends can also be affected by another person’s gambling. If you are concerned, choose a calm time to explain what you have noticed without blame. Encourage the person to seek independent support, but remember that you cannot control their choices. Protect shared finances where possible, avoid covering repeated losses and seek support for yourself as well.
If gambling is contributing to immediate financial, emotional or personal danger, stop playing and seek urgent assistance through appropriate emergency or health services in your area. If you are experiencing thoughts of self-harm or feel unsafe, contact emergency help immediately.
Age, account use and fair play
Gambling is for adults only. Captain Jack Casino does not support underage gambling. Do not create or use an account if you are below the legal gambling age applicable to you. Parents and guardians should use appropriate device, payment and account controls to reduce the risk of children accessing gambling services.
An account must be used only by the person registered to it. Do not share access, payment methods or login details, and do not permit another person to gamble on your behalf. Account information must be accurate and kept up to date. Identity, age and other checks may be required before an account can be used or certain activity can be completed.
Responsible gambling also means playing fairly and following the applicable account rules. Do not attempt to bypass limits or restrictions, misuse payment methods, manipulate games or use software intended to interfere with the service. If you believe your account has been accessed by someone else, stop using it and report the issue through the available support channel.
Where to get help
Independent support is available in Australia for people affected by gambling, as well as for family members and friends. You can contact a recognised gambling-help service in your state or territory, speak with your doctor or counsellor, or seek financial counselling if money problems are involved. These services can provide confidential information, practical guidance and referrals to further support.
Captain Jack Casino can provide information about account-based safer-gambling options and help explain the procedures available through the service. Support from an operator is not a substitute for independent professional advice. If you are unsure whether gambling is safe for you, the most responsible choice is to stop and seek help before playing again.